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Case Study
How Masttro Helped Establish A New Single Family Office
Family offices emerge from different wealth management needs. Pola Zaga is the head of a single family office in Mexico City that was formed after a family business began to diversify, which brought with its own complications.
Software that guides family office form and function
Masttro was not just highly recommended as a wealthmanagement platform but was already used by one of the family advisors. After her own independent research, Polabegan implementation at the close of 2021.
As a newly established SFO, Pola focused their efforts intotwo key areas, the administrative being the first, and thefinancial and investments the second. Masttro playeda crucial role in organizing processes within both theseareas, and became indispensable to their daily operationsfrom the start.
“The family has been very successful, and it allowed them to expand into different lines of business,” said Pola. “As it started to be a more complex organization with different types of income and many companies in operation, that’s when they decided to start a family office.”
“I think Masttro has been a guide for how we can do better, of how we should organize ourselves. It has helped us understand where we’re standing today so we can look to the future.”
Pola Zaga
Director Single Family Office
Ensuring transparency while solving complex family needs
Masttro goes beyond traditional financial reporting, providing a singular view of wealth by uniting all information and documentation in one place. How it aggregates the data and delivers a holistic overview of an estate is one feature that sets it apart from the competition.
Masttro’s ability to securely store legal, tax, medical and other important documents is another feature that Pola points to as both practical to her team’s work and of comfort to the family.
Being founded from family office origins, Masttro takes a wealth owner-centric approach, and was built with the understanding that reporting accuracy is paramount, that it should provide secure transparency of information, and be useful should unforeseen circumstances occur.
“Everything important the family sends us, we put intoMasttro. We store everything there, from personaldocuments, financial and medical, and we know that it givesfamily members peace to know that these documents are inMasttro.”
“Everything important the family sends us, we put intoMasttro. We store everything there, from personaldocuments, financial and medical, and we know that it givesfamily members peace to know that these documents are inMasttro.”
Turning security from a risk into a competitive advantage
Security of personal and financial data is an ongoing concern to family offices, with a recent global survey showing 79% of family offices have suffered some form of cybersecurity attack in the last year.
Masttro’s military-grade encryption makes security a standout feature, coupled with the fact that the platform is designed to prevent even Masttro visibility to client data or assets.
Intelligent data aggregation, AI automation and extensive reporting capabilities are just a few other powerful tools that Masttro puts in the hands of its users, but for family office professionals, sometimes it’s the ability to have a singular view of wealth and bring clarity to a diverse portfolio that makes the strongest impression.
After three years, Masttro is completely integrated into the daily work and processes for Pola and her team at the family office, but she still recalls the effect it had once they began implementation
“I really cannot imagine how a family office works without Masttro”
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